Sales Administrator (MSP, Xero, Halo PSA, ConnectWise Manage)

About the role

An established technology and managed services partner is looking for a highly organised and proactive Sales Administrator to support Sales, Operations, Customer Success, Procurement and Finance teams in a fast-paced MSP environment. You will coordinate the administrative and operational work behind the end-to-end sales process, including quotations, procurement, renewals, CRM and PSA administration, customer orders and billing support, working closely with Account Managers, customers, vendors, finance and service delivery teams.

Key responsibilities

• Support Account Managers through the sales lifecycle and prepare, review and issue quotations and proposals
• Create and maintain opportunities in CRM and PSA platforms, and keep customer records, contracts and sales documentation accurate
• Follow up on outstanding quotations and requests, and support contract renewals and recurring service agreements
• Raise and process purchase orders, obtain supplier pricing and licensing details, and liaise with distributors and vendors
• Maintain Halo PSA, ConnectWise Manage or equivalent records, update opportunities, projects, contracts and subscriptions, and generate reports on sales activity, renewals and pipeline performance
• Generate customer invoices in Xero, validate billing information, reconcile supplier invoices against purchase orders and assist with recurring billing and subscription renewals
• Act as a key point of contact for customer enquiries on quotes, orders, renewals and procurement, and coordinate communication between customers, vendors, Account Managers, Finance and service delivery teams

Required profile

• 2+ years of experience in Sales Administration, Sales Support, Sales Operations or a similar role
• Previous experience in an MSP, IT services, telecommunications or technology environment
• Understanding of recurring revenue models and managed services agreements
• Experience supporting Account Managers, Business Development Managers or customer-facing sales teams

Required skills

• Hands-on experience with Halo PSA, ConnectWise Manage and Xero
• Maintenance of CRM systems, sales pipelines, contracts, customer records and subscriptions
• Familiarity with Salesforce or HubSpot is advantageous; knowledge of Microsoft licensing, cloud solutions and IT procurement is desirable

What we offer

• Paid in Australian dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried)
• Home office setup allowance and internet allowance
• Gym and wellness allowance, regular team events and rewards and recognition
• Flexible work, home or office, and mental health and counseling support
• Reimbursement for industry certifications