Rostering Manager - Disability Support Services

About the role

CPL is looking for a Rostering Manager to lead its Rostering and After-Hours Response Teams, providing reliable and responsive disability support services. The role covers workforce planning, roster coverage, service continuity and after-hours operations.

Key responsibilities

• Lead, coach and develop team members so the team performs strongly.
• Apply rostering practices consistently to meet the Fair Work Act, the SCHADS Award, organisational policies and other industrial requirements, escalating risks where needed.
• Oversee the After-Hours Response Service, ensuring incidents and operational issues are handled consistently and escalated appropriately.
• Work with local service delivery and recruitment teams to understand workforce needs, improve roster coverage and support workforce planning.
• Give leaders timely reports on client rostering, incident reporting, workforce availability, roster coverage and after-hours trends.

Required profile

• A passion for people and a focus on great customer service.
• A commitment to working together to deliver great outcomes.
• Great listening and respectful communication skills.
• An NDIS Worker Screening Check.

What we offer

• Competitive salary.
• Salary packaging up to $15,900 per year for full-time and part-time employees.
• Opportunities for career growth and development.
• A supportive, person-centred team.