Retail Manager - Mackay Gym

About the role

Fitness Cartel Health Clubs, a fast-growing fitness brand planning to open 60+ clubs by 2030, is recruiting a Retail Manager for its Mackay club, which opens soon. The club offers Cycle Studios, Reformer Pilates, cafés, a crèche and saunas. The Retail Manager represents the company and its values, and oversees the Pro-Shop and Barbell Café alongside the Customer Service Manager and Club Manager.

Key responsibilities

• Supervise Retail Assistants, giving training and ongoing support to new employees
• Prepare rosters with the Customer Service Manager to cover busy times
• Track retail sales, order supplements, food and beverages and help with stock control
• Stay up to date with current and new products
• Work with the Retail team to meet and exceed sales targets and KPIs
• Create daily Facebook and Instagram posts
• Follow directions, prioritise and complete tasks on time, and perform other related duties

Required profile

• At least three years' retail sales supervisory experience, ideally in fitness, nutrition or supplements
• Experience in a KPI-driven environment and a drive to achieve individual and team targets
• Ability to build rapport with people from varied backgrounds and to role-model healthy values
• Customer-focused, reliable, punctual and professional, with a strong work ethic
• Current First Aid and CPR certificates, or willingness to obtain them
• Current Australian working rights

Required skills

• Excellent communication, listening, empathy and influencing skills
• Problem-solving and multitasking abilities
• Computer literacy and ability to learn new systems

What we offer

• A career growth program with training, development and advancement opportunities
• Free gym membership and discounts on supplements, apparel and café products
• Discounted Merse Wellness Spa access
• Paid birthday leave
• Work in a modern club with 24/7 access, Cycle Studios, Pilates, saunas and cafés

To apply, submit a resume and a cover letter through the online application; applications are reviewed as they arrive and only candidates meeting the selection criteria will be contacted. No agencies.