Reservations Manager (Maternity Cover)

About the role

Sheraton Grand Mirage Resort Port Douglas is seeking an experienced Reservations Manager to lead its Reservations Department on a 12-month maternity leave contract. The role covers day-to-day operations, guest service, accurate reservation management and inventory control, working with Revenue, Sales, Front Office and Guest Services teams to support revenue and occupancy objectives.

Key responsibilities

• Manage the day-to-day operations of the Reservations Department
• Lead, coach and develop the Reservations team
• Ensure accurate room inventory management across MARSHA, PMS and OXI systems
• Monitor reservation processes and implement continuous improvement
• Manage VIP reservations and guest preferences
• Drive performance through training, quality assurance and operational excellence
• Assist with recruitment, onboarding, performance reviews and team development
• Support revenue management strategies and rate implementation
• Monitor departmental KPIs and prepare operational reports
• Approve timesheets and manage team rosters
• Collaborate with operational departments for a seamless guest experience

Required profile

• Ideally previous experience as Reservations Manager, Assistant Reservations Manager or Reservations Team Leader
• Minimum 3 years' experience in hotel reservations
• Experience in a 4-star or 5-star hotel
• Strong knowledge of FIT and Group Reservations
• Leadership, communication and organisational skills, with a proven ability to coach and motivate teams
• Administrative skills and attention to detail

Required skills

• Knowledge of hotel reservation systems and Microsoft Office
• Previous experience with Marriott systems is highly desirable
• Revenue management experience is highly regarded

What we offer

• Competitive salary package
• Marriott associate accommodation and travel benefits worldwide
• Ongoing learning and development
• Supportive team environment and career growth within Marriott International