Reservations Coordinator
TFE Hotels · Sydney
Job description
About the role
The EVE Hotel, operated by TFE Hotels and located near Surry Hills in Sydney, is looking for a Reservations Coordinator. The role sits at the heart of the hotel's commitment to guest satisfaction, combining accurate booking handling with revenue optimisation through yield management.
Key responsibilities
- Process reservation inquiries by phone and email with grace and efficiency.
- Give guests accurate and engaging information on rates and bespoke services.
- Cross-sell and up-sell luxury offerings to enhance each guest's stay.
- Manage room rates according to the hotel's yield management strategy to optimise revenue.
Required profile
- Minimum of one year of experience in a similar role within a 5-star hotel setting.
- Demonstrated experience processing reservations by phone, email and third-party websites.
- Availability to work a 7-day roster.
Required skills
- Familiarity with Opera Cloud is a distinct advantage.
- Understanding of hotel selling status, rates, packages, room types and credit and cancellation policies is highly desirable.
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Published 6 hours ago
Expires 1 month from now
1 views · 0 interested
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TFE Hotels
Sydney