Regulatory Operations Manager

About the role

The Regulatory Operations Manager will lead the strategy and execution of regulator relationships, reporting and performance across QBE's People Risk Claims business. This position shapes regulatory strategy, strengthens external partnerships and drives continuous improvement for CTP and Workers Compensation lines.

Key responsibilities

• Provide strategic and tactical leadership for all Regulatory Operations activities.
• Oversee relationships with regulators and external stakeholders within the People Risk Claims division.
• Drive continuous improvement of operational processes to enhance regulatory performance.
• Lead the preparation and delivery of regulator reporting, including performance packs for external meetings.
• Partner with CTP and Workers Compensation product teams on regulatory matters and strategy.
• Influence and align internal stakeholders to ensure consistent and effective regulatory outcomes.

Required profile

• Relevant experience in personal injury claims such as CTP or Workers Compensation.
• Proven experience engaging with regulators or external stakeholders with strong stakeholder‑management capability.
• Excellent written and presentation skills, confident when presenting to external regulators.
• Strong analytical and problem‑solving abilities, able to interpret data and trends to inform strategy.
• Strategic thinking, influencing skills and contribution to planning and decision‑making.
• Relevant tertiary qualifications in personal injury or related fields are beneficial but not essential.

Required skills

What we offer

• Hybrid working model – a mix of home and office.
• Holistic wellbeing coaching, nutritional advice, confidential counselling, financial and legal advice.
• 18 weeks of gender‑equal flexible parental leave, including paid superannuation.
• Access to a global insurer with over 13,000 employees across 26 countries.