Regional IT Service Delivery Manager

About the role

The National Solutions Business Area at Leidos is seeking a Regional IT Service Delivery Manager to lead Tier 2 hardware engineering service delivery across multiple OCONUS locations in the Alice Springs area. This role supports mission‑critical systems in a fast‑paced, 24x7 environment and requires an active TS/SCI with Polygraph clearance.

Key responsibilities

• Lead Tier 2 hardware engineering service delivery across several overseas customer sites.
• Oversee a 24x7 hardware support team, assigning work, defining responsibilities and ensuring uninterrupted operational support.
• Develop and maintain communication with customers, stakeholders and ecosystem service providers.
• Establish, document and enforce maintenance policies, procedures and operational standards.
• Recruit, mentor and retain a skilled workforce while driving continuous service improvement initiatives.

Required profile

• Active TS/SCI with Polygraph security clearance.
• Bachelor’s degree with 5+ years of relevant experience, or equivalent combination of education and experience.
• 6+ years leading or supervising technical teams in a 24x7 mission‑critical environment.
• Proven ability to solve complex technical and operational problems and to present briefings to customers and leadership.

Required skills

• Tier 2 hardware engineering support
• Hardware and software maintenance management
• 24x7 operations oversight
• Strong written and verbal communication