Reefsleep Host – Hospitality & Housekeeping

About the role

We are looking for a Reefsleep Host to join the Cruise Whitsundays team on the Reefworld pontoon at Hardy Reef. In this permanent full‑time position you will help create memorable overnight experiences for guests staying in our unique glamping accommodation on the Great Barrier Reef.

Key responsibilities

• Deliver exceptional guest service throughout the stay, from arrival to departure.
• Support the daily itinerary and guest journey on Reefworld.
• Assist with food and beverage service at all guest touchpoints.
• Maintain accommodation presentation and uphold housekeeping standards.
• Follow schedules, procedures and workplace health and safety requirements.
• Create a welcoming, engaging atmosphere and collect guest feedback to drive NPS results.

Required profile

• Motivated and passionate about delivering outstanding guest experiences.
• Experience in fine‑dining service and housekeeping.
• Ability to work as part of a friendly, experienced crew in an offshore environment.
• Strong attention to detail and commitment to health‑and‑safety standards.

Required skills

• Guest service delivery
• Housekeeping procedures
• Food and beverage service