Receptionist – Eyecare Centre

About the role

As the first point of contact for members at our Brookvale Eyecare centre, you will deliver exceptional care and service. You will welcome members, manage appointments, handle phone enquiries, and support both members and staff with a friendly, professional attitude.

Key responsibilities

• Provide courteous, prompt, and accurate responses to all member enquiries.
• Welcome members and manage appointment and booking enquiries.
• Handle incoming phone calls and direct them appropriately.
• Raise accounts and process receipt payments.
• Comply with all policies and procedures.
• Maintain a clean and safe environment within the centre.

Required profile

• Enjoy interacting with people and thrive in a supportive, member‑centric culture.
• Proven experience in a customer‑facing receptionist role.
• Demonstrated understanding of computerised appointment booking systems.
• Strong communication skills to build rapport with members.
• Good time‑management, high attention to detail, and excellent listening skills.
• Team‑oriented mindset.

Required skills

• Computerised appointment booking system

What we offer

• Flexible working arrangements, including an 11‑day fortnight.
• 50% subsidy on HCF hospital and/or extras cover.
• Family‑friendly policies, including 18 weeks parental leave.
• Mental health and wellbeing programs, fitness classes, flu vaccinations, and skin checks.
• Discounts on HCF products and partner services such as Fitness First gyms.