Receptionist – Dental Practice

About the role

As a Receptionist you will be the first point of contact for patients, ensuring a professional and welcoming experience. You will work closely with the Practice Manager and Dentist in Charge to maximise appointment utilisation and support the smooth operation of the dental centre.

Key responsibilities

• Provide courteous, prompt, and accurate responses to all enquiries and manage incoming calls within KPI targets.
• Create, reschedule, and cancel appointments; conduct follow‑up calls for recalls and cancellations; process daily SMS confirmations.
• Greet and check‑in patients, including emergencies, maintain a tidy reception area, and collect medical history forms.
• Raise patient accounts, process benefit claims, handle gap payments, and ensure accurate departure of patients.
• Follow up outstanding gap payments, assist with refunds and credit adjustments, perform daily banking and end‑of‑day reporting.
• Manage file archiving, records retrieval, and prepare mail and attendance certificates.

Required profile

• Professional presentation with strong customer service skills.
• High level of confidentiality, tact, and professionalism.
• Experience using appointment booking and accounts systems, preferably in a dental or similar healthcare environment.
• Willingness to be cross‑trained, e.g., as a Dental Assistant.

Required skills

• Proficiency with appointment booking and accounts software (e.g., D4W).
• Microsoft Outlook, Excel and Word.
• First Aid qualification.

What we offer

• Purpose‑driven culture focused on affordable, high‑quality healthcare.
• Wellness and work‑life balance initiatives.
• Opportunities for professional development within Australia’s largest not‑for‑profit health fund.