Quality & Operational Excellence Manager

About the role

ABB is looking for a Quality & Operational Excellence Manager to report to the Lead Division Manager. The role deploys and leads the quality strategy for a local organisational unit, covering quality culture, systems, tools and competent teams, so that customer expectations are exceeded and operations remain sustainable. It sits in the Motion Australia Business Area, focusing on the Motion Low Voltage Motors, Motion Service, Motion High Power and Motion Drives Products divisions, and works in a hybrid model.

Key responsibilities

• Influence and consult with local management to shape the Integrated Management System (IMS) so the Quality Management Function is robust and sustainable.
• Ensure appropriate internal and external communication on the quality management system, and implement a short-, medium- and long-term strategy for it, based on identified risks and opportunities.
• Establish a closed-loop quality cycle from initial customer engagement to final product or service delivery.
• Work with Sales to monitor customer requirements, expectations and leading quality indicators.
• Coach teams or individuals to improve core business processes such as sales, tendering and invoicing.
• Support and review complex investigations, making sure root cause is found and corrective and preventive actions follow ABB's quality policy.

Required profile

• Minimum 5 years' experience leading or supporting Quality Management Systems (QMS) in a highly regulated environment, ideally in technology, manufacturing, repair or service operations.
• Bachelor's degree in Engineering or a related technical discipline (or equivalent experience); Australian citizenship is required.

Required skills

• Strong understanding of Lean Six Sigma and DMAIC, with a track record of driving continuous improvement.
• Ability to analyse, trend and present quality data to support strategic decisions.
• Experience leading or supporting complex investigations, including root cause analysis and CAPA.
• Strong coaching, influencing and stakeholder management skills.
• SAP, Salesforce and Qualtrics experience is advantageous.

What we offer

• Work across multiple locations nationally with stakeholders at all levels.
• Exposure to AI tools that improve efficiency, data management and workflow automation.
• Bupa health cover, Novated Leasing and performance-based incentives.
• Employee Share Acquisition Program and referral bonuses of up to $2,500.
• Discounts on ABB products, travel, accommodation and Lenovo technology.