Procurement & Technical Service Delivery Manager

About the role

We are seeking a Procurement Manager / Technical Service Delivery Manager to lead the transition of approved school software products into a live, Department‑managed service for Victorian government schools. This 12‑month contract role is hybrid, based in Melbourne CBD, and supports the School Software Panel initiative.

Key responsibilities

• Negotiate contracts and manage vendor relationships.
• Strategic sourcing and supplier management.
• Coordinate technical service transition activities to operationalise approved school software products within the School Software Panel.
• Review supplier technical documentation, product responses and implementation information against Department requirements.
• Map product capabilities to service requirements and identify gaps, constraints, assumptions and dependencies.
• Work with suppliers and internal teams to coordinate technical onboarding, product configuration and operational setup activities.
• Identify and manage technical gaps, implementation risks, integration dependencies and readiness issues that may impact product availability, school adoption, service consistency or future catalogue expansion.
• Develop and maintain technical onboarding artefacts, readiness checklists, service transition materials, process maps and guidance documentation.

Required profile

• End‑to‑end procurement process management experience.
• Vendor management expertise.
• Demonstrated experience in technical service delivery, technical onboarding, solution readiness, implementation support or service transition in a technology, digital services or SaaS environment.
• Proven ability to review technical documentation, validate requirements and translate technical information into practical service readiness actions.
• Strong understanding of non‑functional requirements such as information security, privacy, data handling, accessibility, availability, incident management, support and service performance.
• Ability to coordinate complex technical activities across multiple suppliers, internal teams, workstreams and dependencies.
• Capability in planning, governance, risk and issue management, readiness reporting and stakeholder communication.

Required skills