Process Analyst - Dealer Systems Support

About the role

Volvo Group Australia's Digital & IT team is looking for a Process Analyst to provide business systems support across Volvo Group Australia and its dealer network, with a focus on Aftersales systems. The role sits in the new Digital Technology & Operations division, which works in agile, cross-functional teams.

Key responsibilities

• Provide consulting and systems support to the dealer network
• Identify opportunities to improve business processes and system usage
• Translate business requirements into application change requests and functional specifications
• Plan, execute and validate testing for system enhancements, upgrades and releases
• Support the rollout of new systems, enhancements and change initiatives
• Work with global support teams to resolve issues and improve system performance
• Maintain portfolio data, dashboards and reporting
• Deliver training and develop user-friendly guides and online tutorials
• Connect business and IT stakeholders so initiatives stay aligned

Required profile

• Bachelor degree or diploma in Business Management, Information Technology or a related discipline
• Application support experience
• Experience delivering training and developing clear technical documentation
• ITIL v4 certification
• Experience in an automotive dealer environment highly regarded
• Project management and systems analysis/design experience, and accounting knowledge, are advantageous

Required skills

• SQL query skills
• Strong general PC and application capability
• Strong communication and stakeholder engagement skills

What we offer

• Annual salary reviews
• Career development and global opportunities
• Generous parental leave and additional annual leave purchase options
• Employee Assistance Program
• Modern Wacol office with café and on-site parking