Principal AI Architect / Agentic AI Engineer

About the role

Synechron is looking for a Principal AI Architect / Agentic AI Engineer to lead the design and development of enterprise-scale conversational and agentic AI solutions. The role suits a hands-on technical leader who combines strong software engineering fundamentals with deep expertise in AI orchestration, LLM applications and conversational platforms. It is offered in Sydney, Australia, as either a contract or permanent position.

Key responsibilities

• Design and architect Agentic AI and Conversational AI solutions for enterprise use cases.
• Build intelligent AI agents with orchestration, tool integrations, decision-making workflows and human-in-the-loop escalation.
• Develop and optimise LLM-powered applications using RAG, retrieval systems and knowledge bases.
• Lead engineering design, architecture reviews and technical delivery across AI initiatives.
• Collaborate with business, product and engineering teams to deliver scalable and secure AI solutions.
• Define best practices for AI governance, evaluation, observability and responsible AI.

Required profile

• Experience designing and building AI, Agentic AI or Conversational AI applications.
• Strong engineering, problem-solving and collaboration skills.
• Hands-on experience with modern software development and cloud-native architectures.
• Preferred: Principal Engineer, Staff Engineer, AI Architect, Solution Architect or Lead AI Engineer background, and experience delivering production-grade AI solutions with Azure OpenAI, Copilot, LLMs, RAG and Agentic AI frameworks.

Required skills

• Intent classification and NLU
• Agent orchestration and workflow automation
• API and tool integrations
• Human escalation workflows
• Enterprise application architecture
• Good-to-have: Microsoft Copilot Studio, Dynamics 365 Contact Center, Azure AI Services, Power Platform and Dataverse, voice bots, IVR and PSTN integrations, agent testing and evaluation frameworks, responsible AI practices.