Porter / Concierge – Full‑Time

About the role

Join the team at Hotel Chadstone Melbourne MGallery as a Porter/Concierge and be the first point of contact for guests. You will create memorable experiences by assisting with arrivals, departures, luggage, valet parking and guest enquiries while sharing your love of Melbourne.

Key responsibilities

• Greet guests warmly and provide a welcoming first impression.
• Assist with luggage handling, valet parking and general porter duties.
• Respond promptly and courteously to guest requests and enquiries.
• Share local knowledge and recommendations to enhance visitors’ Melbourne experience.
• Maintain the lobby and public areas in a clean, orderly condition.

Required profile

• Valid Victorian full driver’s licence.
• Energetic, team‑focused attitude with a can‑do mindset.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to work a 7‑day roster, including evenings, mornings and weekends.

Required skills

What we offer

• Competitive hourly rates with evening and weekend loadings.
• Weekly guaranteed hours, annual and sick leave entitlements.
• Employee discounts on worldwide accommodation, food & beverage, and Chadstone shopping centre.
• Opportunities for career growth within Accor’s extensive hospitality network.