Part-Time Reservations Agent

About the role

Novotel Perth Murray Street, a 4.5-star hotel in Perth owned by Accor, is looking for an experienced part-time Reservations Agent to join its team 24 hours per week. As often the first point of guest contact, the agent assists and completes individual and group reservations, helping guests get a smooth start to their stay.

Key responsibilities

• Handle inbound FIT reservations and groups, from taking the inquiry and converting the business to on-site coordination
• Maintain fluency with the Accor Live Limitless loyalty program
• Oversee accuracy of room blocks, reservations and rate codes
• Process reservation requests, changes and cancellations across different channels
• Identify guest needs and recommend the appropriate room type
• Explain guarantee, special rate and cancellation policies to callers
• Accommodate and document special requests
• Follow sales techniques to maximise revenue and respond to challenges in rooming requests
• Set up billing accounts according to finance policies
• Troubleshoot guest issues or escalate them to the right department

Required profile

• Experience in the hotel industry
• Experience in a similar role
• Experience with groups is advantageous
• Valid Australian working rights (no sponsorship available)

Required skills

• Experience with the OPERA property management system or similar
• Service-oriented, with an eye for detail
• Confident, articulate communication and networking skills
• Time management and multitasking

What we offer

• Access to global accommodation and F&B discounts
• A modern training platform with free, industry-focused learning
• Recognition of service anniversaries and tenure milestones