Operations Transformation Senior Manager

About the role

As a Senior Manager in Operations Transformation, you will lead end‑to‑end process diagnostic engagements for clients in banking, insurance and superannuation, uncovering inefficiencies and designing transformative roadmaps.

Key responsibilities

• Lead comprehensive process assessments, baseline current‑state processes and quantify value opportunities.
• Develop and present findings, recommendations and roadmaps to senior stakeholders, including VP‑level and C‑suite executives.
• Utilise process‑mining tools (e.g., Signavio, UiPath Process Gold, Apromore) to generate data‑driven insights and create BPMN models.
• Manage engagement economics, budgets, margins and resource allocation throughout the project lifecycle.
• Coach and mentor junior consultants while fostering cross‑functional team collaboration.

Required profile

• Proven experience in management consulting, operations transformation or process improvement within banking, insurance or superannuation.
• Strong commercial acumen with experience in proposal writing, SOW development and managing consulting engagements.
• Excellent communication and presentation skills with the ability to influence senior stakeholders.

Required skills

• Process‑mining tools: Signavio, UiPath Process Gold, Apromore (or equivalent).
• BPMN process modelling and Lean methodologies (Six Sigma certification advantageous).
• Advanced PowerPoint slide design and storytelling.