Operations Manager (Fulfilment & Logistics)

About the role

IKEA is looking for an Operations Manager (Fulfilment & Logistics) to lead a large operational team and drive performance, engagement and continuous improvement. The role sits within Fulfilment, which ensures products are available, accurately picked and delivered to customers whether they shop in-store, collect an order or receive a home delivery. It is a permanent, full-time position of 76 hours per fortnight, reporting to the Fulfilment Manager.

The role requires availability to work a range of hours from 4am to 9pm on weekdays, alternating weekends and public holidays where required. A pre-employment check, including a National Police Check for final candidates, is part of the recruitment process.

Key responsibilities

• Lead the day-to-day Fulfilment Operations team to deliver safe, efficient and structured execution across inbound, outbound and service operations.
• Coach and develop the team, covering performance management, competence development and succession planning.
• Drive team engagement and morale through open communication and recognition of achievements.
• Collaborate closely with cross-functional stakeholders and external transport and service providers to maximise goods availability and order fulfilment efficiency.
• Use data, performance indicators and business insights to identify and implement improvements that simplify operations and boost productivity.
• Manage resources and operational expenses to maximise efficiency and profitability.
• Ensure compliance with IKEA's code of conduct, standard operating procedures, internal regulations and local health, safety and security legislation.

Required profile

• A people-focused leader who inspires and empowers their team.
• Experience leading medium to large operational or logistics teams in a complex, fast-paced environment.
• Able to guide teams through transformation and operational improvements while keeping them engaged.
• Someone who thrives in a collaborative environment and can influence a wide range of stakeholders.

What we offer

• Permanent, full-time position with 5 weeks' paid annual leave, paid parental leave and family and community leave.
• 24/7 Employee Assistance Program, 15% co-worker discount, co-worker uniform and free parking.
• Low-cost nutritious meals, free benefits membership, fitness passport membership and bonus programme (where eligible).
• Novated leasing and EV subscription options, superannuation salary sacrifice and co-worker loyalty programme.