Operations Director (Sentral)

About the role

Tsys is looking for an Operations Director to join its Sentral team, which shapes and executes the operational strategy across Customer Support, Professional Services, Service Delivery, Consulting and Training. As part of the Sentral leadership team, the role owns post-sales operations end to end, balances enterprise standards with customer and market needs, and works with Product, Engineering and Sales to ensure operational readiness and consistent service quality.

Key responsibilities

• Develop and implement Sentral's operational strategy in line with its business objectives and functional goals.
• Own the operational lifecycle across onboarding, implementations, service delivery, consulting, training, technical support and customer support.
• Lead and develop the operational leadership team, including workforce planning, organisational design, capability development and succession planning.
• Drive consistent delivery methodologies, governance and project management practices so projects are delivered on time, within scope and to agreed quality standards.
• Standardise and improve operational processes, using automation and technology to increase efficiency, scalability and service quality.
• Set up and monitor performance measures such as customer satisfaction, service-level compliance, onboarding timelines, incident resolution and escalation performance.
• Manage operational planning, budgets, resources, risks and performance reporting, and act as the senior escalation point for critical issues.
• Partner with Product, Engineering and Sales to prioritise operational improvements and ensure readiness for product and service launches.
• Represent Sentral operations in Asia-Pacific and enterprise forums.

Required profile

• 7+ years in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across implementations, service delivery and customer support.
• Bachelor's degree or equivalent.
• Demonstrated ability to drive operational efficiency and scalability.
• Cultural adaptability and ability to lead diverse teams.
• Experience in K-12 schools and/or higher education is highly desirable.

What we offer

• Annual salary of AUD 180,000 to 190,000 plus superannuation and a performance bonus.
• An inclusive, global team with dynamic opportunities.