Operational Resilience Manager

About the role

The Operational Resilience Manager supports the Material Risk Owner and CPS 230 delegates in delivering business continuity and crisis management across ANZ. Working with senior stakeholders, the role leads uplift initiatives, ensures compliance with regulatory requirements, and promotes organisational resilience during disruptions.

Key responsibilities

• Lead initiatives to enhance the Operational Risk Framework, focusing on business continuity and crisis management systems, plans, processes and tooling.
• Collaborate with stakeholders to evolve crisis frameworks, design testing, and ensure alignment with regulatory changes.
• Develop, maintain and promote group policies, tools and reporting for Business Continuity Management (BCM) and crisis management.
• Monitor division and business‑unit compliance, provide subject‑matter expertise and guidance on BCM issues.
• Drive education, awareness and continuous improvement initiatives across the group.

Required profile

• Experience with operational risk management frameworks, preferably in a Business Continuity Management or APRA CPS 230 context.
• Demonstrated knowledge of risk assessments, controls, KRIs, event analysis and root‑cause analysis.
• Strong relationship‑management skills with peers and senior executives.
• Ability to analyse data, produce insights and communicate complex information to senior audiences.

Required skills

• Qlik
• Tableau
• Power BI

What we offer

• Flexible working arrangements to help employees balance work and life.
• Access to health and wellbeing services and discounts on selected ANZ products and services.