Ocean Freight Specialist – Perth

About the role

DHL Global Forwarding is seeking a proactive Ocean Freight Specialist to manage end‑to‑end import shipments from our Perth station. You will be the primary point of contact for customers, ensuring smooth execution, compliance and high‑quality service.

Key responsibilities

• Manage all shipment activities including booking, documentation and coordination of international transport.
• Serve as the main customer contact for enquiries, exceptions, complaints and claims.
• Optimize routing and allocation to balance service commitments with profitability.
• Prepare accurate invoices, resolve billing disputes and ensure regulatory compliance.
• Identify upselling opportunities and support customer visits to drive growth.

Required profile

• Customer‑focused professional with strong communication skills.
• Ability to work independently, resolve operational issues and continuously improve processes.
• Demonstrates DHL’s core behavioural dimensions such as results orientation, trust building and a positive mindset.

Required skills

• Knowledge of ocean freight import procedures and documentation.
• Understanding of regulatory and compliance standards for international shipments.

What we offer

• Competitive compensation package.
• Hybrid working options after onboarding.
• Wellbeing programs including an annual fitness subsidy.
• Recognition as a great place to work with a focus on employee development.