Night Audit Guest Service Agent – Full-time

About the role

We are looking for an experienced Guest Service Agent to join our team at Cradle Mountain Hotel on a full‑time, night‑audit basis. Working evenings five days a week, you will be the first point of contact for guests, ensuring memorable stays and accurate financial reporting.

Key responsibilities

• Handle reception duties including bookings, invoicing, check‑in and check‑out.
• Respond promptly to phone and email enquiries.
• Liaise with housekeeping and other departments to prepare rooms and meet guest needs.
• Complete end‑of‑day procedures, financial reconciliation and reporting.
• Perform night‑audit tasks to verify operational and financial accuracy.

Required profile

• Proven experience in delivering outstanding guest service.
• Familiarity with hotel booking systems such as NewBook, RoomMaster, Opera or similar.
• Demonstrated night‑audit experience.
• Certificate II in Hospitality (Operations) or equivalent practical experience.
• Strong financial skills, including cash handling and daily reconciliation.
• Current Responsible Service of Alcohol (RSA) certificate.
• Reliable transport and a valid driver’s licence.

Required skills

• NewBook
• RoomMaster
• Opera

What we offer

• Staff accommodation and meals package.