National Operations Manager – Lead Multi‑Site Operations

About the role

We are looking for an experienced National Operations Manager to lead Yo‑Chi’s operations across Australia. This senior leadership position will set and execute the national operations strategy, drive operational excellence and ensure consistent brand delivery across all venues.

Key responsibilities

• Define and implement the national operations strategy aligned with growth, commercial and brand objectives.
• Lead, mentor and develop State Managers, fostering a high‑performance culture.
• Oversee venue performance including sales, profitability, labour, cost of goods, food safety, compliance, customer experience and team engagement.
• Own operational P&L outcomes, identifying opportunities to improve margin, productivity and sustainable profitability.
• Establish national operating rhythms, reporting disciplines, SOPs, playbooks and scalable process improvements.
• Partner with Finance to analyse commercial performance, forecast impacts, manage budgets and support data‑driven decisions.
• Collaborate with Talent, Supply Chain, Marketing, Projects, Property, Finance and Support Office teams to deliver business priorities.
• Lead operational planning and readiness for new venue openings, ensuring consistent execution and launch excellence.
• Drive continuous improvement in venue standards, customer experience, food safety, labour optimisation, systems adoption and compliance.
• Support local marketing and community initiatives that strengthen brand connection and drive venue‑level sales.

Required profile

• Significant senior operations leadership experience in QSR, hospitality, retail or a similar multi‑site, customer‑focused environment.
• Proven track record leading large, geographically dispersed teams through state or area leadership structures.
• Strong commercial acumen with ownership of P&L performance, labour productivity, cost control and profitability improvement.
• Strategic yet hands‑on operator able to balance long‑term planning with disciplined execution in a fast‑paced setting.

Required skills