Motor Claims Consultant

About the role

Gallagher Bassett's established and diverse Motor team is looking for a Motor Claims Consultant to manage a large portfolio of claims in a fast-paced claims environment. The consultant works directly with Third Parties, Loss Adjusters and NSW Government agencies, supports colleagues and builds strong client relationships with customers and external partners while upholding company values. The position is permanent and full-time, with flexible hybrid working between home and the Brisbane CBD office.

Key responsibilities

• Manage motor claims from start to finish
• Raise payments and settle claims according to client service instructions, company guidelines and delegated authority
• Achieve monthly productivity targets set by management
• Resolve complaints in line with company guidelines
• Identify opportunities for process improvement and flag potential fraud or recovery indicators where applicable

Required profile

• Motor claims insurance experience is essential
• Passion and drive to take ownership of your own claims portfolio
• Outstanding organisational and time management skills
• Excellent interpersonal, verbal and written communication skills
• Ability to work with the Corporate team and support key projects

Required skills

• Insurance policy interpretation
• Stakeholder management

What we offer

• Flexible and hybrid work arrangements, including WFH
• Paid parental leave and reproductive leave
• 4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave
• Novated leasing opportunities and two paid volunteer days per year
• Group health insurance discounts, employee stock purchase program and flu vaccinations
• Ongoing education and development, service recognition awards and a peer support program
• Access to Reward Gateway discounts at over 350 retailers and a Birthday Club day off