MES / Automation Support Specialist

About the role

An established global OEM supporting advanced manufacturing and industrial automation solutions for the construction industry is looking for a technically minded MES / Automation Support Specialist. The role is based in the Northern Suburbs of Sydney and is predominantly office-based, with remote and occasional onsite technical support to customers across Australia and New Zealand. It sits within a close-knit technical team and involves troubleshooting industrial software, supporting customer production environments, managing system upgrades and helping with installation and commissioning of automation solutions.

Key responsibilities

• Provide remote technical support to customers across ANZ, Southeast Asia and Japan, diagnosing and resolving issues with MES applications, machine integrations, servers and databases.
• Install, configure and maintain applications on server and local PC environments, and support software migrations, system upgrades and new product releases.
• Manage customer enquiries, prioritise technical issues and escalate complex matters where required.
• Travel to customer sites in Australia and New Zealand to support installations, project delivery, commissioning and post-installation support.
• Review customer production systems, identify improvements and deliver technical and user training for existing and new products.

Required profile

• Previous experience with MES (Manufacturing Execution Systems) and/or exposure to industrial automation, machine integration or production environments.
• Strong analytical and troubleshooting skills, able to work independently or in a small team with a customer-focused approach.
• Excellent written and verbal communication, with the ability to explain complex technical information clearly to customers.
• Organised, able to prioritise competing support requests and escalate issues appropriately.
• Desirable: experience using Jira or similar ticketing and service management platforms.

Required skills

• Experience administering or supporting Windows and/or Linux server environments.
• Working knowledge of databases, especially Microsoft SQL Server (MSSQL) and PostgreSQL.

What we offer

• Salary of $100,000 - $110,000 plus superannuation and overtime penalty rates.
• Several weeks of structured training at the European head office during the first six months.
• Hybrid working arrangements after initial training and onboarding.
• About 20% annual travel, mostly within Australia and New Zealand.
• A close-knit technical team.

The role is full-time and permanent. Only candidates with the right approval to work in Australia are considered; no visa or sponsorship is available.