Manager, Resource Delivery and Physical Collections

About the role

The University of Queensland Library is looking for a Manager, Resource Delivery and Physical Collections to lead four specialist teams of 16 staff and shape the delivery of contemporary library services across circulation, membership, document delivery and physical collections. The role sits in the Library Information Resources team and has university-wide impact. It is full-time and permanent, based at the St Lucia campus, with a base salary of $120,317.28 - $134,892.52 plus competitive 17% superannuation (HEW Level 8).

Key responsibilities

• Lead and manage the Resource Delivery and Physical Collections team, giving guidance, feedback and coaching to improve capability and performance.
• Manage the development, implementation, monitoring and reporting of the library's circulation, membership and document supply policies and procedures.
• Manage the library's physical collections (including the Warehouse) and information delivery services and their associated policies.
• Manage the document delivery and library services platform, covering fulfillment, patron management and document delivery.
• Resolve complex problems such as system configuration and integration, liaise with system vendors and service providers and manage support and enhancement requests.
• Take part in the University's strategic planning and policy development.
• Manage relationships with library clients, vendors, publishers, data owners and staff from other institutions.
• Regular work at the Library Warehouse at the Gatton Campus will be required.

Required profile

• Relevant postgraduate and/or professional library qualifications, or an equivalent combination of experience and education.
• Proven ability to lead, motivate and develop high-performing teams in a collaborative, inclusive culture.
• Significant experience leading library services, including circulation, membership and document delivery operations.
• Sound understanding of physical collections management and information delivery workflows.
• Strong communication, stakeholder engagement, analytical and problem-solving skills, and excellent organisational skills.
• Unrestricted work rights in Australia for the duration of the appointment; employer-sponsored work rights are not available.

Required skills

• Document delivery and library management systems, including configuration and development, especially fulfillment and patron management.
• Experience using evidence-based insights to drive operational and service improvements.

What we offer

• Up to 26 weeks of paid parental and primary care leave.
• 17% superannuation and 17.5% leave loading.
• Flexible and hybrid working options.
• Health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare and affordable parking.
• Salary packaging.

Applications close 28 October 2026. Applicants should submit a resume and a cover letter through the university's Talent Acquisition team, stating the job reference number in the subject line; email applications are not accepted. Pre-employment checks may include verification of the right to work in Australia and criminal history checks.