Library Services Officer

About the role

Griffith University Library operates five campus libraries and serves the university's teaching, learning and research community. As a Library Services Officer in the Library Campus Services team, you will deliver frontline services such as general enquiries, research assistance, resource access and computing assistance through face-to-face, telephone and digital service points. The position is full-time and based in Brisbane City (South Bank), with availability at other campuses including Brisbane CBD, Logan and Nathan.

Key responsibilities

• Provide online and on-campus support to clients across multiple services and resources
• Help clients use the library catalogue, electronic databases and online products
• Foster information literacy and support clients' learning journeys
• Assist with research and referencing, directing clients to self-help resources and escalating when appropriate
• Support interlibrary loans and access to materials via course reading lists, and contribute to library projects
• Use digital literacy skills to diagnose access issues, referring to other teams as needed
• Undertake regular personal and professional development

Required profile

• Completed or enrolled in an ALIA-accredited course, or relevant library experience
• Australian working rights; sponsorship is not available and successful candidates may be subject to a criminal history check

What we offer

• Salary HEW 4: base $76,126-$80,321 plus 17% superannuation (full package $89,067-$93,976)
• Learning and development opportunities
• Mix of on-campus and work-from-home options
• Salary packaging options and corporate health discounts

Applications close 8 November 2026 and must be submitted online with a cover letter and CV. Applicants must be able to work at the listed campuses.