Level 1 ICT Support Engineer

About the role

Join a small, dynamic IT Operations team and deliver first‑line technical support across the organisation on a national scale. You will handle a variety of hardware, software and network issues while developing your troubleshooting expertise.

Key responsibilities

• Provide Level 1 IT support and resolve tickets promptly.
• Install and configure computers, servers, networks, printers and scanners.
• Monitor and maintain computer systems and network performance.
• Respond quickly to service requests and incidents, both remotely and on‑site.
• Maintain accurate inventory of equipment, software licences and user allocations.
• Test new technologies, train users and assist with rollout of IT solutions.

Required profile

• At least 1 year of help‑desk experience (preferred).
• Currently studying, recently completed, or planning an IT qualification.
• Intermediate skills in hardware and software installation.
• Strong problem‑solving ability and awareness of data security.
• Positive attitude, good communication and customer‑focused mindset.

Required skills

• Computer hardware installation
• Software installation
• Server configuration
• Network configuration
• Printer and scanner setup
• IT support ticket handling

What we offer

• 10 weeks paid parental leave and additional bonus leave days.
• Employee discount portal (Liebherr One Hub).
• Ongoing training, soft‑skill and leadership development programs.
• Commitment to diversity, inclusion and a collaborative culture.