Legal Administration Support Worker

About the role

Encircle Pine Rivers Community Legal Service is seeking a Legal Administration Support Worker to provide front‑line reception and administrative assistance across its Strathpine and Caboolture offices. The role is ideal for an organised, compassionate professional who wants to support vulnerable community members while working closely with solicitors, volunteers and law students.

Key responsibilities

• Deliver professional reception and client service, acting as the first point of contact.
• Manage appointments, phone calls, emails and general correspondence.
• Coordinate and maintain solicitor and volunteer rosters.
• Support volunteer recruitment, induction and training processes.
• Maintain client records and data in Actionstep or a comparable case‑management system.
• Produce reports and oversee routine administrative processes.
• Assist with legal service delivery, community outreach and on‑site support at both offices.
• Facilitate meetings, training events and client surveys.

Required profile

• Certificate III in Administration or equivalent experience.
• At least 12 months of experience in administration, reception or a similar role.
• Strong Microsoft Office proficiency.
• Experience coordinating rosters and calendars.
• Excellent communication and interpersonal abilities.
• Ability to work calmly, empathetically and professionally with diverse stakeholders.

Required skills

• Microsoft Office Suite
• Actionstep (or similar legal case‑management system)

What we offer

• Fixed‑term contract ending 30 June 2027 (Level 3.1 SCHADS Award).
• Competitive hourly rate of $41.70 AUD.
• Opportunity to make a meaningful impact in the Moreton Bay community.