Learning Experience and Facilitation Specialist

About the role

Kinetic IT is looking for a Learning Experience and Facilitation Specialist to build and deliver practical, engaging learning that builds capability across the business. You will run a mix of leadership, business and technical skills programs, face-to-face and online, partnering with subject matter experts and stakeholders to turn complex content into clear, relevant learning. The role keeps programs consistent and improving over time.

Key responsibilities

• Build and update learning materials such as slide decks, facilitator guides, workbooks and activities, using existing program blueprints and templates
• Facilitate face-to-face and virtual learning across leadership, business and technical skills programs, adapting your approach to each group
• Work with subject matter experts to keep content accurate and relevant
• Use learner feedback to improve sessions and materials over time
• Support the smooth running of programs, including session preparation, learner communications and keeping records up to date

Required profile

• Experience designing learning experiences and resources using adult learning and learner experience principles
• Solid experience facilitating corporate learning with adult audiences, face-to-face and virtual
• A curious, current approach to learning practice, including using AI tools to build, update and deliver learning
• Confidence working with technical or unfamiliar content and turning it into something learners can use
• Comfort with virtual delivery platforms such as Microsoft Teams
• A reliable, organised approach, prepared and on time

Nice to have

• Experience in IT services or another complex service environment such as government, banking or utilities
• Familiarity with IT service management frameworks such as ITIL or SIAM, or an interest in learning them
• Experience with digital learning tools such as e-learning authoring tools or an LMS

What we offer

• Growth-focused culture with formal training, mentoring, vendor exam support, communities of practice and regular development reviews
• Career advancement through an internal Opportunity Marketplace
• Hybrid work options, flexible hours, mobility and part-time roles where customer needs permit
• Wellbeing resources, tailored leave and support options, and EAP access
• Employee discounts platform, discounted gym membership and social events