Learning & Development Specialist

About the role

The Learning & Development Specialist delivers engaging, practical learning experiences for employees and leaders across Australia and New Zealand. The role focuses on face-to-face, virtual and blended training, while also supporting learning through established programs, digital resources and flexible formats. It works with audiences from frontline staff to senior leaders, adapting content and delivery to each business context.

Key responsibilities

• Facilitate leadership, professional capability, compliance and induction programs.
• Deliver face-to-face, virtual and blended learning across Australia and New Zealand.
• Adapt content and facilitation for frontline, trade, technical, professional and leadership audiences.
• Design and refresh practical learning solutions aligned to business capability needs.
• Develop facilitator guides, participant resources, microlearning, short videos, job aids and virtual sessions.
• Support 360-degree feedback, coaching, mentoring and development planning.
• Partner with leaders and subject matter experts to improve learning transfer and behaviour change.
• Evaluate learning effectiveness, analyse feedback and support LMS activities such as content publishing and enrolments.

Required profile

• Experienced L&D professional and confident facilitator able to build credibility with diverse audiences.
• Relevant tertiary qualifications or equivalent professional experience.
• Demonstrated experience designing and facilitating leadership and professional capability programs.
• Experience in a complex corporate or operational environment and in instructing frontline, trade and technical teams as well as senior leaders.
• Flexibility to travel across Australia and New Zealand as required.

Required skills

• Certificate IV in Training and Assessment or equivalent facilitation qualification.
• Accreditation in 360-degree feedback, leadership development or similar assessment tools.
• Formal coaching qualification or recognised coaching accreditation.
• Digital learning design or eLearning authoring experience.
• Strong knowledge of advanced facilitation and group dynamics, and experience evaluating learning outcomes.

What we offer

• A culture of recognition and reward.
• Retail and medical insurance discounts, bonus leave days, parental leave and comprehensive training programs.

Successful candidates will undergo a pre-employment process including a national police clearance and medical screening. Applications are made online through the company's careers site; no agencies or third parties are accepted.