L2 Network Engineer - Cisco

About the role

An established IT consultancy specialising in Cisco technologies and customer-focused network solutions is looking for a hands-on L2 Network Engineer to join its growing engineering team. You will deliver network projects, handle customer support and troubleshooting, and drive continuous improvement across modern Cisco environments, working across customer sites of varying size and complexity.

Key responsibilities

• Deliver network and security projects across the Cisco portfolio, including Meraki and Catalyst environments
• Design, implement and support routing and switching, wireless, SD-WAN and security solutions
• Monitor support queues and manage incidents through to resolution
• Troubleshoot customer networks and provide business-as-usual operational support
• Build and maintain trusted customer relationships through clear, professional communication
• Collaborate with internal teams to improve documentation, troubleshooting guides and operational standards
• Use AI tools such as Claude and Copilot to enhance daily workflows
• Contribute to automation and AI initiatives, including API integrations and workflow improvements
• Develop reusable troubleshooting and operational documentation for customers and internal teams

Required profile

• 3-5 years of experience in network engineering or network support roles
• Previous experience in an Australian MSP environment
• Ability to work autonomously, take ownership of technical issues and deliver solutions with minimal supervision
• Nice to have: CCNP or equivalent, and exposure to AI tools, voice networking, infrastructure-as-code and automation-first operations

Required skills

• Networking across routing and switching, wireless, SD-WAN and security
• Cisco technologies, especially Cisco Meraki and Catalyst
• CCNA certification
• Nice to have: Python, Ansible, REST APIs, Terraform, Git, and infrastructure-as-code concepts

What we offer

• Paid in Australian dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried)
• Home office setup and internet allowances, gym and wellness allowance
• Reimbursement for industry certifications
• Flexible work, home or office, and regular team events