Key Account Manager - ACUVUE Contact Lens

About the role

Johnson & Johnson Vision, a global optical company known for ACUVUE contact lenses, is looking for a results-driven Key Account Manager to join its Vision Care team in Sydney or Melbourne. The role leads the Johnson & Johnson Vision Care ANZ strategy, covering online key account customer management, end-to-end promotional implementation and marketing execution. It also shapes a sustainable replenishment channel while growing ACUVUE NTS targets and market share through brand visibility, wearer retention, upgrades and competitor switch.

Key responsibilities

• Lead ecommerce key account strategy and partnerships, including customer engagement, joint planning, contract negotiation and performance management.
• Set pricing, ranging and channel policies, ensuring ACUVUE availability, protecting the fitting channel and optimising cost-to-serve.
• Plan and run marketing and promotions on customer sites, developing assets, running collaborative campaigns and maintaining ecommerce fundamentals such as content, placement and reviews.
• Own commercial planning and financials: build promotional business cases, manage forecasts and budgets, track campaigns and close gaps.
• Secure 100% local sourcing, monitor inventory and sell-in/sell-out, and coordinate with Marketing, Supply Chain, Finance and other stakeholders.

Required profile

• Bachelor's degree preferred, preferably in a business-related discipline.
• 5+ years of online key account and marketing experience with a proven track record in a multinational company.
• Proven ecommerce commercial acumen: building business cases, managing P&L and delivering accurate forecasts.
• Experience with online marketing via customer websites and database access.
• Ability to develop targeted marketing assets and insight into customer needs and omni-channel markets.
• Right to work in Australia, full driver's licence and access to a vehicle.

Required skills

• Account management and sales
• Solutions selling
• Forecasting and budget management
• Marketing asset creation

What we offer

• Competitive remuneration package
• Continuous training and award-winning leadership development programs
• Flexible and accessible working arrangements
• Up to 18 weeks of parental leave, 4 days of volunteer leave and enhanced caregiver leave
• Wellbeing day, $780 wellness reimbursement and employee assistance program
• Life insurance coverage