IT Support Engineer – Onsite (2 positions)

About the role

We are looking for proactive IT Support Engineers to join our Woolloongabba office and provide high‑quality end‑user and infrastructure support. This full‑time, onsite position is ideal for candidates who enjoy troubleshooting hardware, software and network issues while collaborating with global teams.

Key responsibilities

• Deliver end‑user support for PCs, laptops, printers, mobile devices and business applications such as Microsoft Office and EUC tools.
• Resolve incidents and service requests through ServiceNow, adhering to SLA targets.
• Manage IT assets, procurement and lifecycle replacement of hardware and peripherals.
• Maintain system security, patching and compliance with cybersecurity standards.
• Assist with server‑room, networking and communication system upkeep.
• Coordinate with global IT teams and vendors to resolve major incidents.

Required profile

• Strong background in Windows environments and Microsoft 365.
• Good understanding of LAN/WAN and VPN networking concepts.
• Experience using ITSM tools, preferably ServiceNow.
• Knowledge of cybersecurity practices and endpoint protection.
• Excellent stakeholder communication and problem‑solving abilities.

Required skills

• Windows operating system
• Microsoft 365
• LAN/WAN networking
• VPN configuration
• ServiceNow (or equivalent ITSM tool)
• Cybersecurity and endpoint protection

What we offer

• Six‑month fixed‑term contract with high possibility of extension.
• Opportunity to work within a global technology leader.
• Collaborative environment with access to international expertise.