IT Support Engineer

About the role

DDH1 Drilling, a mineral exploration drilling contractor and part of the Perenti Group, is looking for an experienced IT Support Engineer in Canning Vale. This is a hands-on, individual contributor role working closely with the IT Manager and wider IT team to provide day-to-day IT support, systems administration and infrastructure support across the office, regional locations and the national drill fleet.

Key responsibilities

• Provide responsive technical support for hardware, software, network and account issues, including laptops, desktops, mobile devices, printers and meeting room technology.
• Manage user onboarding and offboarding, including Microsoft 365, Entra ID, device provisioning and access.
• Administer and maintain Microsoft 365, Azure, Teams, SharePoint and Exchange Online.
• Support network infrastructure including firewalls, switching, Wi-Fi, VPN and remote site connectivity.
• Support drill rigs and regional depots, including remote and occasional on-site support, and field technology such as telematics, cameras and connectivity equipment.
• Assist with cyber security operations including endpoint protection, patch management, vulnerability remediation and identity/access management; monitor and triage security alerts.
• Maintain IT assets, software licensing, documentation and troubleshooting procedures, and work with internal teams and external vendors to improve IT processes.
• Travel to regional and remote sites when required.

Required profile

• 3-4 years' experience in IT Support, Systems Administration or a similar role.
• A qualification in IT or a relevant field is highly regarded.
• Relevant certifications (e.g. Microsoft, Fortinet NSE, CompTIA Security+) are helpful.
• Current Australian driver's licence and willingness to travel to regional and remote sites.
• Australian citizenship or permanent residency.
• Experience supporting a distributed or field-based workforce, especially in mining, drilling, construction or a similar industry, is highly regarded.

Required skills

• Hands-on experience with Microsoft 365, Entra ID, Windows Server and Azure fundamentals.
• Solid networking knowledge (firewalls, switching, Wi-Fi, VPN, remote connectivity).
• Understanding of cyber security fundamentals, including endpoint protection, patching and identity/access management.
• Exposure to SIEM/NDR tooling (e.g. Darktrace) or security monitoring is an advantage.
• Strong troubleshooting, problem-solving and communication skills, able to explain technical issues in plain language.