IT Help Desk Technician

About the role

We are looking for an IT Help Desk Technician to join the Mine Systems team at our Woodie Woodie operation. The role provides Level 1 and Level 2 support for users across a remote mining environment, ensuring computers, networks and communications equipment run smoothly.

Key responsibilities

• Provide Level 1 and Level 2 support for computer systems, networks and IT services.
• Deliver end‑user assistance via phone, email, remote tools and face‑to‑face interactions.
• Install, configure and maintain computers, mobile devices, peripherals and related equipment.
• Support and maintain wireless networking infrastructure.
• Log, manage and resolve help‑desk requests promptly.
• Maintain accurate system documentation and contribute to the IT knowledge base.
• Assist with server and network administration activities.
• Support IT infrastructure upgrades, installations and project work.
• Ensure IT hardware and equipment meet operational standards.
• Collaborate with site‑based and remote IT personnel to share knowledge and workload.
• Uphold high housekeeping and safety standards in all work areas.

Required profile

• Experience providing Level 1 and/or Level 2 IT support.
• Strong troubleshooting and problem‑solving skills across desktop, network and hardware environments.
• 5+ years working with Microsoft products (Windows Server, workstations, Office 365, Active Directory, Azure, Entra).
• Experience with computer hardware, mobile devices, printers and peripherals.
• Exposure to networking concepts, wireless technologies and server administration.
• Strong documentation and record‑keeping capabilities.
• Proactive, team‑oriented approach with a commitment to continuous improvement.
• C Class driver’s licence.

Required skills

• Level 1 IT support
• Level 2 IT support
• Microsoft Windows Server
• Microsoft Office 365
• Active Directory
• Azure
• Entra
• Computer hardware
• Mobile devices
• Printers and peripherals
• Wireless networking
• Server administration
• Cisco networking equipment

What we offer

• Competitive remuneration package.
• 7/7 FIFO roster from Perth.
• Opportunity to work across a broad range of technologies and systems.
• Benefits including birthday leave and salary‑sacrifice options.
• Supportive and collaborative team environment.