IT Generalist

About the role

Join a global network of tech startups and AI labs as an IT Generalist, overseeing cloud infrastructure, network security, and technical support workflows. This remote, full‑time position bridges system administration and emerging AI/ML pipelines to ensure seamless enterprise operations.

Key responsibilities

• Manage cloud infrastructure on platforms such as AWS or Azure.
• Handle network troubleshooting and security protocol compliance.
• Provide cross‑functional IT support and technical assistance to AI/ML data annotation teams.
• Optimize system performance and oversee hardware provisioning and lifecycle.
• Maintain comprehensive IT documentation and support internal helpdesk escalations.
• Collaborate with remote workers and internal stakeholders to deploy scalable solutions.

Required profile

• Strong foundation in IT operations with proven experience in system administration and network support.
• Adaptable problem‑solver who thrives in remote, fast‑paced tech startup and enterprise environments.

Required skills

• Proficiency in managing Windows and macOS environments.
• Experience with cloud platforms such as AWS or Azure.
• Knowledge of identity management systems.
• Familiarity with AI/ML infrastructure and data labeling workflows (a plus).