Integration Support Specialist

About the role

This is a contract position for an Integration Support Specialist based in Brisbane, Australia, advertised by Peoplebank and Leaders IT. You will join a multi-disciplinary support team covering multiple locations across Queensland, the ACT, NSW and South Australia.

Key responsibilities

• Provide production support for integration platforms and services
• Liaise with internal and external stakeholders to support the registration and onboarding of digital partners
• Maintain and configure APIs and applications in MuleSoft and IBM API Connect
• Perform API and environment testing as required
• Monitor and report on end-to-end API health, performance and statistics
• Troubleshoot complex incidents and work closely with level three technical and development teams
• Take part in an on-call support roster to ensure service availability and reliability
• Develop and maintain support documentation such as processes, policies and configurations

Required profile

• 2 to 3 years of experience working with APIs and/or integration in high-pressure environments
• Strong understanding of API and integration technologies and ability to learn new products quickly
• A quality-focused approach to improving and streamlining processes
• Strong communication skills, including explaining technical concepts to non-technical stakeholders
• Australian citizenship and ability to obtain baseline security clearance

Required skills

• API and integration technologies
• Desirable: admin and configuration experience with MuleSoft or IBM API Connect
• Desirable: exposure to CRM systems