Intake Worker - Youth Mental Health

About the role

Flourish Australia's headspace Castle Hill and Parramatta services are looking for an Intake Worker. The role is a key point of contact for young people aged 12-25 who contact or are referred to headspace, engaging them and their families or carers. It is a closed-term part-time position until 30 June 2027 (45.6 hours per fortnight), working one day per week in Castle Hill and two days in Parramatta, Monday to Friday.

Key responsibilities

• Assess each young person's needs and undertake complex risk assessments within their competence and scope of practice
• Develop and implement risk-management actions and escalate matters needing senior clinical oversight
• Determine suitability for headspace services, coordinate referrals and alternative care pathways, and provide brief assessments or interventions
• Work with the multidisciplinary headspace team and external partners to deliver coordinated, youth-friendly care
• Follow the headspace service model, Flourish Australia policies and procedures, clinical governance requirements and lawful directions from the Clinical and Operations Manager or delegate

Required profile

• Tertiary qualification in Psychology, Social Work, Nursing, Occupational Therapy or another allied health discipline recognised by the mental health sector
• Current or provisional registration, membership or eligibility with the relevant professional body (e.g. AHPRA, AASW, OT Australia, PACFA)
• Demonstrated skills in mental health assessment and triage, risk assessment, crisis intervention or safety planning, and brief interventions with young people
• Knowledge of recovery-focused, family-inclusive practice and of the needs of young people from diverse backgrounds
• High computer literacy, including report writing and electronic client information systems

What we offer

• Remuneration package with superannuation and tax-free salary packaging up to $15,900 plus $2,650 for entertainment benefits
• Leave loading, extra personal leave, Christmas/New Year day off and 10 weeks of paid primary carer parental leave
• Flexible working, Employee Assistance Program, regular supervision and mentoring
• Training such as Mental Health First Aid and ASIST, and workplace community groups

Applications are made through the online form with a resume attached; interviews are held on a rolling basis. All appointments require a criminal history check, WWCC, reference checks and satisfactory residency status.