Intake and Assessment Coordinator

About the role

EACH is hiring a full-time Intake and Assessment Coordinator in Toowoomba, on the lands of the Giabal and Jarowair Aboriginal peoples, until 30 June 2027. As the first point of contact for people seeking support, you will work within a multidisciplinary team to complete comprehensive assessments, identify individual needs and connect participants with the services and supports that best suit them.

Key responsibilities

• Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans
• Use the Initial Assessment and Referral Decision Support Tool to determine support needs and service pathways
• Coordinate wraparound supports with participants, families, carers and service providers
• Deliver brief interventions, including psychoeducation and evidence-based approaches such as CBT, DBT, ACT and Motivational Interviewing
• Identify mental health, physical health and alcohol and other drug support needs
• Apply risk assessment, crisis intervention and escalation procedures
• Build referral pathways and partnerships with GPs, emergency departments, inpatient units, community mental health teams and other community services
• Maintain accurate clinical records, documentation and service data
• Contribute to quality improvement, audits, accreditation, reporting and KPI monitoring

Required profile

• Experience in mental health intake, assessment, triage and referral
• Knowledge of mental health, psychosocial, alcohol and other drug and community support services
• Experience applying risk assessment, crisis intervention and escalation processes
• A strengths-based, recovery-oriented and non-judgmental approach
• Ability to work independently and collaboratively within a multidisciplinary team
• Ability to deliver culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples, CALD communities, LGBTIQ+ people and other priority populations
• Minimum Certificate IV in Mental Health, Community Services or Youth Work, a Diploma of Counselling or an equivalent qualification
• Current driver's licence and ability to travel locally within the Toowoomba Council region

Required skills

• Microsoft Office and client information systems
• Administration, time management and documentation
• Communication, relationship-building and negotiation

What we offer

• Pay of $46-$51.26 per hour plus 12% super and salary packaging benefits of up to $18,550
• Flexible hybrid/flexible work arrangement
• Professional development, career progression and a leadership pipeline
• Not-for-profit salary packaging and up to $2,650 tax-free for meals and entertainment
• Fitness Passport membership for you and your family
• Employee assistance program, additional leave options and the option to purchase more leave

Applications close on Thursday 12 November 2026 and are reviewed as they are received.