Implementation Consultant (Australia Remote)

About the role

Turnitin is looking for an Implementation Consultant to deliver onboarding and implementation support to new clients and customers in the Asia-Pacific region. Working remotely, the consultant helps implement academic integrity and assessment technology solutions at client institutions, coordinates calls, monitors product adoption, gives complex technical advice where appropriate and oversees change management. The role sits in the Onboarding and Professional Services team and involves team projects and process improvements.

Key responsibilities

• Coordinate with Onboarding Consultants and internal stakeholders so technical implementation is smooth, while keeping client expectations realistic and delivered.
• Use project scheduling and control tools to track plans and tasks, drive timelines and hold clients and internal teams accountable.
• Attend or lead virtual and onsite meetings and share communications with the right team members.
• Act as an expert and trusted advisor on Turnitin products and LMS integrations.
• Deliver administrator orientations to new and existing clients and recommend best-practice solutions based on their educational, assessment and technical needs.
• Act as liaison between customers and technical teams, informing users of technical updates and improvements.
• Partner with sales, UX, product management and engineering teams, and support the sales team with integration queries.
• Facilitate customer interactions with Support, Onboarding and other customer-facing teams.
• Help develop onboarding processes, work with the Account Management team to reduce churn and increase uptake, and feed customer feedback to the Product team.

Required profile

• 3-5 years of experience in educational technology (e.g. Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, technology specialist) or in education (instructional technology specialist, instructional designer, technology staff).
• Excellent written and verbal communication and presentation skills, online and in person.
• Ability to collaborate with internal teams, manage high-level institutional relationships and handle multiple projects at once.
• Willingness to travel for on-site client visits or conferences as needed.

Preferred qualifications

• Experience in the higher education market.
• Experience with third-party integrations.
• Experience with AI solutions and automation tools, and familiarity with the ethical use of AI in education, including privacy, appropriate use and academic integrity.

What we offer

• Remote-first culture with a comprehensive well-being package.
• Health care coverage, education reimbursement and competitive paid time off.
• Self-care days, national holidays, founder days and volunteer time off.
• Charitable contribution match, monthly wellness or home office reimbursement, parental leave and a retirement plan with match (varies by country).