ICT Support Officer (Port Lincoln)

About the role

The ICT Support Officer will provide second‑ and third‑level technical assistance for the department’s ICT infrastructure in Port Lincoln. The role blends hands‑on problem solving with a strong emphasis on customer service and collaboration with staff and vendors.

Key responsibilities

• Deliver second and third level support for servers, networks, desktops and peripherals, troubleshooting and resolving issues.
• Provide high‑quality technical advice to Education system users, ensuring professional and efficient service.
• Record, track and manage incidents and service requests in the ICT service management system.
• Contribute to infrastructure documentation, procedures, standards and policies.
• Identify and report workplace hazards, injuries and incidents to maintain a safe environment.

Required profile

• Excellent written and verbal communication skills.
• Ability to work independently, set priorities and maintain confidentiality.
• Knowledge of work health and safety and equal opportunity legislation.
• Leadership qualities to mentor team members and coordinate tasks.
• Commitment to delivering high‑quality ICT customer service.

Required skills

• Server and desktop hardware support.
• Networking concepts and TCP/IP.
• Mobile device management.
• Information security principles.
• Common business applications.