ICT Support Engineer – Level 1

About the role

Reporting to the Team Leader, IT Security and Infrastructure, you will join a small, dynamic team delivering timely IT technical support across Australia. The role is ideal for a service‑oriented professional who remains composed, patient and can handle multiple enquiries efficiently.

Key responsibilities

• Provide first‑level technical support to end‑users, troubleshooting hardware, software, network connectivity and email issues.
• Install and configure computer hardware, software, servers, printers, scanners and related peripherals.
• Respond promptly to service requests and incidents, ensuring accurate resolution.
• Test new technologies and deliver user training as required.
• Assist with the active implementation of new IT solutions and services.

Required profile

• Relevant qualification (e.g., diploma or degree in IT) and at least 3 years of comparable support experience.
• Understanding of security practices for handling classified data, documents and devices.
• Experience with change management, user adoption and basic project management.
• Strong written communication skills for proposals, reports and documentation.
• Commitment to continuous technical and behavioural development.

Required skills

• Intermediate proficiency with Excel.
• Hardware installation and configuration.
• Software installation and troubleshooting.
• Network connectivity troubleshooting.
• Security practices for data and device handling.
• Basic project management and change management.

What we offer

• Competitive salary of $80,000–$90,000 AUD per year.
• Paid parental leave, purchase leave and early access to long service leave.
• Corporate health insurance, novated lease options and travel club.
• Employee discount portal, referral program and diverse, inclusive culture.
• Career progression, regular reviews and extensive training programs.