Hybrid Service Technician - NSW

About the role

Fisher & Paykel is looking for Hybrid Service Technicians to join its Service Operations team across NSW, VIC and QLD. This is a hands-on role combining technical expertise with customer service, working across appliances and HVAC-related systems (where licensed and trained). You will visit customer homes and service locations, diagnose faults, complete repairs and give expert advice.

Key responsibilities

• Represent the Fisher & Paykel brand in customers' homes and deliver outstanding customer experiences.
• Diagnose, troubleshoot, repair and test appliances and other supported products within your training, capability and licensing requirements.
• Explain diagnoses, recommendations and repair outcomes clearly to customers.
• Use approved diagnostic tools, technical information and repair methods to achieve high-quality outcomes.
• Maintain accurate job records, service documentation and parts usage information.
• Manage van stock, tools, testing equipment and company assets responsibly.
• Work with technical support, service operations and training teams to resolve customer issues.
• Identify recurring product or service issues and give feedback for continuous improvement.
• Maintain the highest standards of safety, compliance and professionalism.

Required profile

• Ideally experience diagnosing and repairing products in a customer-facing technical service environment.
• HVAC, refrigeration, appliance servicing, electrical, gas, plumbing or related technical trade experience.
• Strong fault-finding and troubleshooting skills.
• Able to work independently and manage your own schedule.
• Excellent customer service and communication skills.
• Relevant appliance service, electrical, refrigeration, HVAC, gas, plumbing or technical trade qualification.
• Current licences, registrations, endorsements or certifications relevant to the work.
• Current driver's licence.

What we offer

• Ongoing product and technical training and the chance to expand expertise across product categories.
• Supportive leadership and a collaborative team environment.
• Career development opportunities within a global organisation.
• Employee product discounts for you, your friends and family.