HR Operations Lead

About the role

The HR Operations Lead – Pacific is responsible for driving operational excellence across the People & Culture function for the Pacific region. This role ensures high‑quality HR services, systems, processes and compliance, delivering a seamless employee experience throughout the employment lifecycle.

Key responsibilities

• Lead end‑to‑end HR operations across Australia, New Zealand and Pacific Island jurisdictions, overseeing onboarding, off‑boarding, contracts, policy updates, HR queries and record management.
• Identify and implement workflow improvements to reduce manual handling and enhance employee experience while maintaining service‑level standards.
• Act as regional HRIS owner, ensuring data accuracy, system utilisation and adoption of enhancements; partner with global HRIS and IT teams on upgrades and new digital solutions.
• Provide data insights and HR reports to support workforce planning, decision‑making and compliance obligations.
• Ensure compliance with local employment legislation, maintain up‑to‑date HR policies, lead internal audits, risk assessments and manage secure documentation.
• Coordinate with payroll teams to validate inputs, resolve issues and improve integration between HR and payroll processes.
• Support employee experience initiatives, drive automation, self‑service solutions and assist regional engagement, compliance training and culture programmes.
• Manage relationships with external HR service providers and collaborate with Finance, IT, Legal and business leaders.

Required profile

Required skills