HOS and EDB Consultant
ANZ Banking Group Limited · Melbourne
Job description
About the role
As an Everyday Banking Banker at ANZ, you will help customers navigate a range of retail, card and digital banking solutions. You will troubleshoot issues, provide product information and deliver a high‑quality, personalised service experience. The role offers full training and ongoing coaching to develop your banking expertise.
Key responsibilities
- Support 30‑40 customers per day via phone, addressing their Everyday Banking needs across retail, credit cards, fraud, disputes and digital self‑service.
- Troubleshoot technical problems, lost or stolen cards, and other account issues.
- Meet customer‑centric, financial and risk targets while working within a rotating rostered shift schedule.
- Participate in formal training and mentorship programs to quickly build banking knowledge.
Required profile
- Customer‑focused mindset with a strong sense of purpose to assist individual needs.
- Active user and promoter of technology.
- Strong work ethic, resilience and flexibility to work varied hours.
- Excellent communication skills.
Required skills
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Published 2 weeks ago
Expires 1 month from now
21 views · 0 interested
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ANZ Banking Group Limited
Melbourne