Head of Assurance - Remediation Program

About the role

Ink Recruitment is recruiting a Head of Assurance for a well-known Sydney-based financial services organisation. Reporting to a member of the executive team and sitting on the program leadership team, you will provide independent second-line oversight of a critical remediation program, covering assurance over remediation design, delivery, reconciliation, financial integrity and closure. You will lead one direct report with support from a broader project team.

Key responsibilities

• Lead independent assurance across solution design, operational delivery and program closure, with a risk-based assurance plan aligned to remediation priorities, material risks and regulatory expectations.
• Assess design and delivery of methodologies, treatment plans, population logic, calculations, processes and controls, and test that remediation is applied consistently across customer, claims, premium and payment outcomes.
• Oversee end-to-end reconciliation across populations, customer outcomes, claims, refunds, payments and financial records, ensuring exceptions and variances are investigated, resolved and evidenced.
• Evaluate control effectiveness across remediation processes and hand-offs, with transparent findings and actions and confirmed root causes.
• Define closure requirements and give an independent view on whether outcomes, reconciliation, control actions and residual risk support workstream and program closure.
• Report clearly to executive, Steering Committee, Board and Board committees, and support regulatory engagement with complete, consistent and defensible evidence.
• Manage your direct report and coordinate with specialist support across Risk, Finance, Legal, Internal Audit and external advisers.

Required profile

• Banking or financial services background with strong audit or assurance experience.
• Working knowledge of remediation programs, ideally large-scale regulatory remediation.
• Proven track record designing and leading risk-based assurance across complex programs or operational processes.
• Experience assessing control design and operating effectiveness and validating sustainable closure of findings.
• Tertiary qualification in risk, audit, finance, accounting, law, business or a related field, or equivalent senior experience.
• Availability to start ASAP.

Required skills

• Reconciliation and financial integrity, including investigating and resolving exceptions and variances.
• Board, executive, audit and regulatory reporting.
• Professional scepticism and the ability to challenge senior stakeholders constructively.

What we offer

• Package up to $245,000.
• High-visibility role with direct exposure to the Board and executive, genuine independence and a mandate to shape assurance practice.
• Collaborative culture with supportive executives.
• Remote or hybrid working available.