Guest Service Agent

About the role

Join the Front Office team at Ayers Rock Resort, located just 20 minutes from the iconic Uluru. As a Guest Service Agent you will be the first and last point of contact for guests, delivering a warm welcome and ensuring a memorable stay.

Key responsibilities

• Greet guests and act as an ambassador for the resort.
• Process all check‑in and check‑out transactions efficiently.
• Accurately post hotel charges to guest accounts and handle payments securely.
• Maintain up‑to‑date guest records using the Opera Cloud system.
• Address guest inquiries and resolve issues to ensure satisfaction throughout their stay.

Required profile

• Customer‑focused attitude with a passion for hospitality.
• Previous experience in a front‑office or guest service role.
• Strong communication skills and a friendly, professional demeanor.
• Willingness to live and work onsite at the resort.

Required skills

• Experience with Opera Cloud (highly regarded).

What we offer

• Competitive pay and on‑shift meals.
• Discounted accommodation and resort vouchers.
• Relocation assistance up to $700.
• Access to staff facilities including gym and Residents Club.
• Career development programs and performance incentives.