Guest Service Agent

About the role

Join Ayers Rock Resort as a Guest Service Agent and be the first point of contact for visitors to one of Australia’s most iconic landmarks. You will live onsite in Yulara and deliver friendly, efficient front‑office service throughout the guest journey.

Key responsibilities

• Act as an ambassador of the resort, welcoming guests and ensuring a memorable first and last impression.
• Process all check‑in and check‑out transactions accurately and efficiently.
• Handle hotel charges, verify bills, and process payments securely.
• Maintain guest satisfaction at every stage of their stay.
• Utilise Opera Cloud for reservations and billing when applicable.

Required profile

• Customer‑focused with experience in guest service or front‑office roles.
• Ability to work onsite and live at the resort.
• Willingness to undergo a national criminal history check.

Required skills

• Opera Cloud (experience highly regarded)

What we offer

• Discounted accommodation and competitive pay.
• Resort discounts, on‑shift meals, and relocation assistance up to $700.
• Access to staff pool, gym, and Residents Club.
• Incentive and bonus program after one year, including rental discounts, a $700 vacation bonus, and resort vouchers.
• Development opportunities and performance‑based incentives.