Guest Service Agent – Front Office

About the role

Join Ayers Rock Resort as a Guest Service Agent and be the first point of contact for visitors to one of Australia’s most iconic landmarks. You will deliver friendly, efficient front‑office service, ensuring every guest enjoys a memorable stay from arrival to departure.

Key responsibilities

• Act as an ambassador of the resort, welcoming guests and creating a positive first impression.
• Process all check‑in and check‑out transactions accurately and efficiently.
• Handle hotel charges, ensure bills are correct, and process payments securely.
• Maintain guest satisfaction throughout the entire guest journey.
• Utilise the Opera Cloud property management system (highly regarded).

Required profile

• Customer‑focused with a passion for hospitality.
• Previous experience in a guest service or front‑office role.
• Willingness to live and work onsite at Yulara.
• Ability to pass a national criminal history check.

Required skills

• Experience with Opera Cloud (hotel PMS) is highly regarded.

What we offer

• Competitive pay and relocation assistance up to $700.
• Discounted accommodation, resort discounts, and on‑shift meals.
• Access to staff pool, gym, and Residents Club.
• Incentive and bonus program after one year (rental discounts, $700 vacation bonus, resort vouchers).
• Opportunities for career development and performance incentives.